Director of Client Services #0405FM

A growing regional company is looking for a Director of Client Services to lead client relationships, account performance, onboarding, and long-term retention. This role is responsible for ensuring clients receive responsive communication, consistent service delivery, and a strong overall experience after the initial sale.

The right candidate will be a relationship-focused leader who can manage client-facing teams, work closely with operations, identify account growth opportunities, and ensure that client expectations are clearly understood and consistently met.

• Lead the client services function and ensure a high standard of account support


• Manage and develop client service managers, account managers, or support team members


• Serve as a senior point of contact for key client relationships and escalations


• Oversee client onboarding, account transitions, renewals, and service reviews <...