Director of 3rd Party Operations (Collections & Recoveries) (Barrie)

Join a team passionate about making lives better at Bill Gosling Outsourcing, a global leader in outsourcing solutions.

We provide tailored solutions for customer care, sales, and financial services worldwide.

Salary: CAD 70,000 – 90,000 (depending on experience)

Office Location: Barrie, Ontario (55 Mulcaster Street, Suite 600, Barrie, Ontario, L4M 0J4)

Work Model: Hybrid – a combination of in‑office and remote work

Responsibilities

• Lead operations that directly impact client recoveries and revenue generation across live collections and post‑charge‑off portfolios.
• Partner with Senior Management to translate company vision into operational strategy, own P&L, and manage SLAs.
• Act as the primary client contact for delivery, reporting, and continuous improvement.
• Build and motivate high‑performing teams to meet ambitious KPIs and SLAs while protecting compliance and customer treatment ...