Director, Financial Planning & Analysis
Optimizely • london, england • Posted June 11, 2026
About the Role
Introduction
The Director of Customer Analytics is a senior leader within the FP&A organization, reporting directly to the VP, FP&A. This role is responsible for the GTM financial model, long‑term GTM plan, and quarterly customer insight across the company. He / she will drive deep understanding of customer health, retention, revenue, and product adoption — and translate complex data into strategic decisions that support Finance and the Executive team.
Job Responsibilities
- Lead 2 analysts focused on customer financial performance and reporting
- Own ARR, GDR, churn, and expansion metric plan and forecast— the authoritative source for Finance and leadership
- Collaborate closely with GTM executives to ensure alignment on assumptions
- Build and maintain customer health score models with a financial lens
- Identify revenue risks and opportunities through cohort and segmentation analysis