Director, Customer Success (Large & High Growth)

About the role

We’re looking for a Director, Customer Success, Large and High Growth to join our Customer Experience team at Pleo.

In this role, you’ll lead the Customer Success strategy, operating model, and team performance for a portfolio of large, high-growth customers. You’ll be responsible for building and leading multiple teams of Customer Success Managers focused on driving customer outcomes, retention, expansion, and long-term strategic value.

This role is ideal for a Senior Customer Success leader who knows how to scale high‑performing teams, build strong customer‑facing operating rhythms, and lead in a fast‑paced, growth environment. You should bring deep experience working with large customers, a strong background in the technology vertical, and a proven track record of delivering measurable customer and commercial results.

You will play a critical leadership role in how Pleo supports strategic and growth‑stage customers—ensur...