Director, Customer Service

CalSTRS • Sacramento, CA • Posted July 15, 2026

About the Role

Job Posting: Director, Customer Service

State Teachers' Retirement System

JC-522363

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Director, Customer Service
C. E. A.

$13,472.00 - $15,297.00 per Month

**Final Filing Date:** **7/31/2026**

**Job Description and Duties**

**The starting salary for this position will be set competitively and commensurate with the candidate’s qualifications and experience.**

**A resume and statement of qualifications (SOQ) is required to apply for this position.** Please review the SOQ section toward the bottom of this bulletin to ensure you're responding to the specific SOQ prompt. Applications received without a SOQ and resume will not be considered.

The California State Teachers’ Retirement System is seeking to fill its Director, Customer Service position.

Under the general direction of the Chief Benefits Officer (CBO), the Director, Customer Service is responsible for strategic direction, business plann...