Digital Customer Success Executive
RELX INC • petaling jaya, petaling jaya • Posted June 15, 2026
About the Role
Do you like supporting customers in making sure they get the maximum value from their partnership with Elsevier?
Do you enjoy being part of a team that collaborates to deliver success?
About our Team
The Customer Success team focuses on ensuring customers achieve their desired goals and outcomes by leveraging Elsevier Health solutions to their maximum potential. By delivering value from our solutions to the customer we ensure the renewal of accounts based on high usage, customer satisfaction and advocacy. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles to achieve our business goals.
About the Role
The Digital Customer Success Executive is a hybrid role that combines the creativity of a digital marketer with the analytical rigor of a data analyst. This role is responsible for designing, executing, and optimizing scalable customer engagement initiatives using automation, in-product communication, and data-driven insights....
Do you enjoy being part of a team that collaborates to deliver success?
About our Team
The Customer Success team focuses on ensuring customers achieve their desired goals and outcomes by leveraging Elsevier Health solutions to their maximum potential. By delivering value from our solutions to the customer we ensure the renewal of accounts based on high usage, customer satisfaction and advocacy. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles to achieve our business goals.
About the Role
The Digital Customer Success Executive is a hybrid role that combines the creativity of a digital marketer with the analytical rigor of a data analyst. This role is responsible for designing, executing, and optimizing scalable customer engagement initiatives using automation, in-product communication, and data-driven insights....