Developer Services Advisor

Providing a professional and class leading front line interface for both our personal and business customers requiring developer related services. This will include:

Responsibilities

• Answering customer queries on Waste and Clean water connections
• Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems
• Processing connection applications for water & sewerage services, including instigating, tracking and closing‑out the relevant job in line with our commitments to the customer
• Liaising with Land Agents/Minor Works/Operational staff
• Providing standard documentation and application packs to our customers
• Undertaking Drainage & Water searches for property conveyance purposes
• Ensuring the relevant charges for our services are captured and quoted correctly
• Support administrative services to the wider team
• Undertaking any ot...