Desktop Support
TEKsystems • Zion, IL • Posted June 17, 2026
About the Role
Key Responsibilities
+ Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
+ Respond to service requests and incidents via phone, email, or in person in a timely manner.
+ Troubleshoot and support desktops, laptops, mobile devices, printers, and peripheral equipment.
+ Install, configure, image, and upgrade hardware and software as needed.
+ Assist users with operating systems, productivity tools, and network connectivity issues.
+ Document incidents, service requests, and resolutions within an IT service management (ITSM) ticketing system.
+ Collaborate with IT teams on escalations, troubleshooting, and project support.
+ Provide guidance and basic training to users on IT tools, processes, and best practices.
+ Maintain accurate inventory of IT assets and support device lifecycle management.
+ Ensure compliance with security policies, procedur...
+ Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
+ Respond to service requests and incidents via phone, email, or in person in a timely manner.
+ Troubleshoot and support desktops, laptops, mobile devices, printers, and peripheral equipment.
+ Install, configure, image, and upgrade hardware and software as needed.
+ Assist users with operating systems, productivity tools, and network connectivity issues.
+ Document incidents, service requests, and resolutions within an IT service management (ITSM) ticketing system.
+ Collaborate with IT teams on escalations, troubleshooting, and project support.
+ Provide guidance and basic training to users on IT tools, processes, and best practices.
+ Maintain accurate inventory of IT assets and support device lifecycle management.
+ Ensure compliance with security policies, procedur...