Desktop Support Engineer

Payrate: $28.90- $30.90/hr.

 

Summary:

Provide first level support for all end-users. Resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

 

Skills:

• Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.


• Excellent customer service, verbal and written communication skills are a must.


• The ability to multi-task, prioritize and work under pressure is required.


• Must be willing to work flexible hours when appropriate.


• Prior customer service, call center or help desk experience is required.


• Windows Support


• Deskside Support


• End User...