Desktop EUC L1

Iron Systems, Inc • centurion, gauteng • Posted June 03, 2026

About the Role

  • Provide IT support to all customers through video calls.
  • Receive customer IT queries by multiple methods But the primary is a video call. (phone, self-service, etc.)
  • Provide the necessary information in the ticket in the event the ticket is passed to another solver group
  • Triage and troubleshoot tickets submitted.
  • Provide desktop software application assistance and installation.
  • Resolve trouble tickets while interacting with the user, first call resolution (FCR), or escalate to other support entities.
  • Remotely access the end-user’s desktop to provide support.
  • Provide customers with the status of the ticket and serve as the primary support admin through ticket resolution.
  • Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
  • Provide expert technical support to customers having varying levels of computing skills.
  • Provide a detailed...