Desktop Engineer -ST-FNC240509 004/01

Our Client is a multinational technology leader in the industry that is expanding the business.

As a Desktop Engineer , you will be responsible for the following:

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Asset inventory tasks.
• Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updates Incident records.
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).

• 1 year or more of Windows 10 and Microsoft Outlook Client.
• 1 year experience providing desktop remote support.
• Clear Spoken & Written Englis...