Desktop Engineer

Indus Systems & Services • Pune, Maharashtra • Posted May 28, 2026

About the Role

  • Key Responsibilities:
    Technical Support:
  • Respond to incoming IT service requests via phone, email, or ticketing systems.
  • Provide basic troubleshooting for hardware, software, and network connectivity issues.
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals.

    Issue Resolution:
  • Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
  • Assist users with password resets, account unlocks, and other access-related queries.
  • Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.

  • Documentation:
  • Log incidents, solutions, and updates in the ticketing system.
  • Create and maintain support documentation and kno...