Desktop Engineer

ROLE PURPOSE

The role is responsible for the smooth running of our customer’s workstation environment and troubleshooting customer incidents. The engineer will support environments where infrastructure includes, but is not limited to, local wired equipment, application support, hardware recommendations and operating systems.

The roles support the customer through the resolution of incidents relating to infrastructure as reported by the customer, as well as through performing general maintenance at the customer based on best practice methods raised through schedule tasks or through our monitoring platforms.

ROLE RESPONSIBILITIES

• Day-to-day support of our customer’s server environments.
• Perform project related duties regarding new deployments or development requirements.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telep...