Deskside Support Analyst

Job Description

News Corp Global Technology is looking for a Deskside Support Analyst to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology, and a desire to help people in a fast-paced environment and find solutions.

What You’ll Do

• Work directly with end-users in person and remotely to resolve complex IT problems.
• Image, deploy, and maintain IT hardware including desktops, laptops, monitors, docking stations, and printers.
• Installation, configuration, and troubleshooting of:
  • MAC and Windows OS
  • Various software and applications
  • Basic network configurations
• Resolve 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, and telecommunications.
• Provide support for software with emphasis on Microsoft Windows and Office products, Apple OSX, Adobe crea...