Designate Deputy General Manager

Overview

Role Overview: The Designate Deputy General Manager is a senior leader within the flagship store, supporting the General Manager in delivering strong commercial performance, operational excellence, and exceptional brand representation.

This high-visibility role combines hands-on leadership with commercial accountability, people development, and consistent performance in a fast-paced, high-footfall environment.

Responsibilities

• Sales & Performance
  • Deliver sales, margin, and KPI targets
  • Analyse trading performance and implement actions to drive revenue and profitability
  • Ensure strong stock availability, merchandising, and promotional execution
• Customer Experience
  • Champion an outstanding customer journey
  • Lead from the shop floor, especially during peak periods
  • Resolve escalated customer issues professionally
  • Drive service standards through coa...