Delivery Manager
EPAM Systems, Inc. • ciudad de méxico, ciudad de méxico • Posted June 10, 2026
About the Role
We are seeking a driven and seasoned **Delivery Manager** to lead our team of support engineers and help desk personnel effectively and efficiently.
In this capacity, you will focus on delivering high-quality support services to our clients while guiding your team members' performance and professional growth.
**Responsibilities**
- Oversee and guide help desk technicians in responding promptly to inbound calls and tickets
- Direct the operations of a business unit and autonomously make decisions on team management and daily functions
- Demonstrated success in management across projects, programs, and organizational units
- Take responsibility for support challenges, involving additional experts when necessary
- Handle critical issues, ensuring clear communication with customers
- Analyze support trends, modify processes, and synchronize with business needs for ongoing refinement
- Review ticket responses for quality control and adherence to promised service l...
In this capacity, you will focus on delivering high-quality support services to our clients while guiding your team members' performance and professional growth.
**Responsibilities**
- Oversee and guide help desk technicians in responding promptly to inbound calls and tickets
- Direct the operations of a business unit and autonomously make decisions on team management and daily functions
- Demonstrated success in management across projects, programs, and organizational units
- Take responsibility for support challenges, involving additional experts when necessary
- Handle critical issues, ensuring clear communication with customers
- Analyze support trends, modify processes, and synchronize with business needs for ongoing refinement
- Review ticket responses for quality control and adherence to promised service l...