Defect Manager – Telco BSS at FIT PIONEER RESOURCES SDN BHD

Apply for Defect Manager – Telco BSS at FIT PIONEER RESOURCES SDN BHD in Kuala Lumpur, M14, MY. This Full time on site position offers great opportunities for career growth.

Job Summary: We are seeking a highly analytical Defect Manager to own the end-to-end defect lifecycle for our Telecom Business Support Systems (BSS). In this role, you will act as the gatekeeper of quality between Development, QA, Operations, and Business stakeholders. You will be responsible for triaging, tracking, and driving critical defects to resolution—ensuring minimal impact on revenue streams (Billing), customer experience (CRM), and order processing (OM).

Key Responsibilities

1. Defect Lifecycle Management (BSS Focus) : Own the end-to-end defect management process for BSS modules including Convergent Billing (CB), CRM, Order Management, Inventory, and Mediation. Triage incoming defects based on severity (Showstopper, Critical, Major, Minor) and business impact (e.g., r...