Debt Collector

Customer Contact and Follow-up

• Contact customers regarding overdue balances through phone calls and field visits.
• Collect cash and cheque payments from customers.
• Follow up on payment commitments, schedules, and outstanding balances.
• Handle customer queries and resolve payment‑related issues.

Payment Negotiation and Recovery

• Negotiate payment plans and suitable settlement arrangements.
• Encourage customers to clear overdue amounts within agreed timelines.
• Escalate unresolved overdue accounts to the appropriate team when necessary.

Account Resolution

• Maintain collection records in Excel.
• Support the timely recovery of outstanding debts.
• Coordinate with internal teams to resolve payment discrepancies.

Qualifications

• Basic to intermediate proficiency in Microsoft Excel.
• Good communication and negotiation skills.