CX Transformation Analyst — Onsite Taguig with AI/ServiceNow Focus

A leading staffing solutions provider is seeking an experienced professional to drive customer service transformation in Taguig. The ideal candidate will possess a Bachelor's degree in a relevant field, with 5 to 7 years of experience in the CX domain. The role involves partnering with stakeholders to define strategies, enabling AI-led solutions, and managing digital initiatives. Strong communication skills and hands-on experience with ServiceNow and Genesys AI are essential. Benefits include HMO for employees and dependents, a quarterly performance bonus, and career development opportunities.
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