CX Team Lead & Coach — Flexible Shifts

A global customer experience leader in Kuala Lumpur is looking for a Team Lead (Supervisor) to oversee Customer Service Representatives. This role demands strong leadership skills, ensuring CSRs are trained and engaged while meeting Key Performance Indicators. Ideal candidates will have experience in the customer service industry and supervisory roles, along with a high school diploma and possibly further education in Business. This position promotes professional development and relies heavily on critical thinking and effective communication.
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