CX Strategist for Consulting Client
Creative Circle • toronto, on • Posted June 13, 2026
About the Role
Be a strategic leader as a CX Strategist for our consulting client starting in September. This full-time position focuses on leading the customer experience roadmap and workshops.
The role involves overseeing the 360-degree CX roadmap for our client's product, ensuring comprehensive alignment across business lines. You will spearhead workshops, conduct customer interviews, and develop journey maps. This position also requires authoring various strategic documents like the prospect map and measurement framework, fostering a cohesive brand voice.
Key Responsibilities:
• Lead the development of the 360-degree CX roadmap
• Conduct workshops, interviews, and journey mapping
• Author the prospect map and operating model
• Create measurement frameworks for performance tracking
• Align the brand voice across all departments
Requirements:
• 10+ years in CX and human-centered design
• Experience in automotive or D2C sectors
• Sensitivity to EN/FR markets in Canad...
The role involves overseeing the 360-degree CX roadmap for our client's product, ensuring comprehensive alignment across business lines. You will spearhead workshops, conduct customer interviews, and develop journey maps. This position also requires authoring various strategic documents like the prospect map and measurement framework, fostering a cohesive brand voice.
Key Responsibilities:
• Lead the development of the 360-degree CX roadmap
• Conduct workshops, interviews, and journey mapping
• Author the prospect map and operating model
• Create measurement frameworks for performance tracking
• Align the brand voice across all departments
Requirements:
• 10+ years in CX and human-centered design
• Experience in automotive or D2C sectors
• Sensitivity to EN/FR markets in Canad...