CX Quality Lead - BPO (Onsite, Alabang)

A leading BPO services firm in Metro Manila is seeking an Assistant Manager for Customer Experience Quality. The ideal candidate will have a Bachelor's Degree, at least 4 to 5 years of BPO experience, and a minimum of 4 years in a leadership role. Responsibilities include ensuring adherence to quality standards, monitoring performance, and addressing customer complaints. The position provides a competitive salary of Php 60,000 - Php 70,000 and offers benefits such as a quarterly performance bonus, HMO, and career development opportunities.
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