CX Quality & Insights Specialist (Remote)

Logitech is seeking a Quality & Development QA Specialist to elevate customer experience across voice, email, messaging, and AI channels. You will drive actionable insights to improve agent performance, processes, and tools, using metrics like NPS, CSAT, and FCR.

You will conduct QA evaluations of CX interactions, calibrate with partners, assess tools such as Talkdesk QM, Zendesk, and LMS, and produce reports for leadership. Remote or hybrid work is supported.