CX Expert (Customer Experience Expert)

Job Summary We are seeking an experienced CX Expert (Customer Experience Expert) to lead the design, evaluation, and continuous improvement of the user experience across the Open Data Portal , Developer Portal , and related digital services.

The successful candidate will be responsible for ensuring that all platform components deliver intuitive, accessible, and user-centric experiences that maximize user adoption, engagement, and satisfaction.

The role requires expertise in user experience (UX) design, human-centered design methodologies, usability evaluation, accessibility standards, service design, and digital product optimization in accordance with SOW 4.1–4.8 .

The ideal candidate will collaborate closely with business stakeholders, product owners, developers, UX/UI designers, and platform users to create seamless digital experiences that align with user needs and organizational objectives.

Key Responsibilities Customer Experience St...