CX Associate Cluster 1

Merchants • Cape Town, Western Cape • Posted July 09, 2026

About the Role

CX Associate Cluster 1

Become a CX Champion as Our New Associate


Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.


What’s in it for you:


  • Be the go-to expert for new hire readiness and ongoing performance
  • Gain exposure to training, facilitation, coaching, and CX strategy
  • Enjoy an engaging, fast-paced team environment
  • Opportunity to grow into senior CX, training, or quality roles

    • What the role involves:


  • Facilitate induction, product, and system training for new agents
  • Deliver refresher sessions and OJT (on-the-job training)
  • Conduct quality evaluations on client interactions
  • Provide one-on-one coaching to develop agent performance
  • Record and report on training, quality...