CX Analyst & Product Insights (B2C, Tier-1)

Role & Responsibilities

We’re building a central Design Thinking function at Bajaj Finance - a team that will play a defining role as the organisation pivots into a direct-to-consumer company. This role sits at the intersection of data and human understanding, and thrives in that grey zone.

You’ll be the person who can stare at a funnel and see a human story. Who can sit with a field research readout and spot what’s missing. Who treats data not as an answer, but as a better question - and turns both into something the team can act on.

What Your Work Looks Like-

You’ll operate across the Design Thinking lifecycle — from signal to solution:

• Insight & Evidence: Journey analytics, Mining session replays, heatmaps, and behavioural data to surface where customers struggle and why. You bring statistical rigour — you know the difference between a pattern and noise, between correlation an...