CX Advocate & Proactive Problem Solver (Hybrid Role)

Xero is hiring a Customer Experience Specialist based in Napier, Hawke's Bay, to provide high-quality support and guidance. The role involves acting as a brand ambassador, helping customers navigate their queries efficiently while engaging in proactive campaigns.

The position requires a hybrid work model, necessitating three days in the office per week. Candidates should bring customer service experience and a clear communication style, with IT tool proficiency being essential. Apply even if your experience isn’t a perfect match!