Customer Support Specialist

Company: FurrCrew

Location: Pune

Employment Type: Full-Time

Company Description:

FurrCrew is focused on building a seamless, reliable, and customer-centric experience for pet parents. We aim to simplify pet care services through technology and strong operational support.

Role Purpose:

The Customer Support Specialist will be responsible for managing escalated customer interactions, ensuring timely resolution of complex issues, and contributing to the continuous improvement of customer support processes. The role requires a proactive approach, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Handle escalated queries via chat, email, and calls
• Resolve issues related to bookings, payments, services, and a...