Customer Support Specialist

Job Title: Customer Service Executive – International Voice Process

Location: Jaipur

Job Summary

We are seeking dynamic and customer-focused professionals for an International Voice Process role. The ideal candidate should have at least 6 months of experience in an international BPO voice process and possess a technical educational background. The role involves handling customer queries, providing effective resolutions, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer interactions through voice support.
• Resolve customer inquiries, complaints, and technical issues efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer service and professionalism.
• Document customer interactions and update records in CRM systems.
• Meet quality, productivity, ...