Customer Support Specialist – Hybrid Role

Drive impactful customer service as a Customer Support Specialist at Pixieset in a hybrid work environment. Use your expertise to support a community of over 1.5 million photographers.
In this role, you’ll address complex customer and technical issues, serve as a resource for team members, and continuously seek to enhance support processes. Collaboration is key as you work with cross-functional teams to improve the overall user experience, while staying informed about product updates.
Key Responsibilities:
• Deliver prompt support through chat and email
• Resolve technical issues with product knowledge
• Collaborate on replicating and reporting bugs
• Create and refine knowledge base articles
• Foster a respectful and collaborative team environment
Requirements:
• At least 3 years’ experience in customer service
• Strong mentorship and collaboration skills
• Excellent problem-solving abilities
• Strong communication and writing skills
• Experience...