Customer Support Representative

Role Overview

As an E-Commerce Customer Support Representative , you will be the primary voice and advocate for our online shoppers across all Suyen Corporation brands (including Bench, Human, Kashieca, and our international partner brands). Your mission is to deliver seamless, empathetic, and efficient solutions to customer inquiries, complaints, and requests regarding their online shopping journey. Operating at the intersection of retail and customer care, you will turn challenging situations into opportunities to build lifelong brand loyalty.

Key Responsibilities

Omnichannel Customer Assistance

• Manage and resolve customer inquiries, complaints, and feedback across multiple digital channels, including email, hotlines, live chat (Shopify/Magento), and marketplace platforms (Shopee, Lazada, TikTok Shop).
• Provide accurate and timely information regarding order...