Customer Support Representative - Luxury Travel & Airport Services (Remote, Mexico)

Company Overview Sky VIP Services is a global provider of VIP airport Meet & Greet and travel concierge solutions, operating in 500+ airports worldwide.We specialize in delivering seamless, high-end airport experiences for corporate clients, executives, and global travel partners, ensuring efficiency, discretion, and white-glove service at every stage of the journey.This is a full-time remote position based in the Mexico, supporting global clients across multiple time zones.As a Customer Support Representative, you will manage client communication, bookings, and service coordination.Respond promptly to all incoming calls, emails, and messages related to service inquiries and bookingsManage new reservations: verify details, confirm service requirements, and ensure accurate data entryAssist clients with special requests, last-minute changes, and service adjustmentsCommunicate proactively with the manager on duty regarding urgent cases, escalations, or issuesPromote and cross-sell addi...