Customer Support Network Engineer

TechDoQuest • chennai, tamil nadu • Posted June 26, 2026

About the Role

  • Engage in direct communication with NETGEAR customers via phone, chat, and email.
  • The agent will assist customers with home mesh-wireless-network initial setup and configurations.
  • The agent will assist customers with home extender and powerline adapter initial setup and configurations.
  • The agent will assist customers with home extended or advanced home networking configurations.
  • The agent will confirm product expected behavior and troubleshoot as needed.
  • Actively promote the use of NETGEAR mobile apps.
  • Accurately log customer cases and product issues.
  • Sell “support contracts”.
  • Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
  • Comprehensive understanding of typical home network deployments is required.
  • The candidate must be able to identify a diversity of networking home devices’ specific functions, configurations, and interactions.
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