Customer Support (Mandarin Speakers)

Employment Type: Full-time

Working Arrangement: Hybrid | Rotational shifts

Company Overview:

We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.

You will:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests, providing clear and concise communication
• Identify, escalated, and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements
• Prepare and interpret reports and documentation ...