Customer Support Manager/Customer Service Manager

Peterborough - In office Monday – Friday (potential flex to hybrid in the future) 9-5pm

We’re supporting a well-known business in the search for aCustomer Support Manager / Customer Service Managerto lead and develop their customer service function within a busy logistics operation.

This role sits within the logistics arm of the business and is focused on delivering a consistently high-quality customer experience. You’ll lead a small team, work closely with internal departments and 3PL partners, and ensure customer issues are resolved efficiently while maintaining strong service levels.

It’s a great opportunity for someone who enjoys improving processes, leading teams, and being the go-to person when it comes to resolving customer challenges.

What you’ll be doing as Customer Support Manager