Customer Support Manager
Necodex • guadalajara, guadalajara • Posted June 17, 2026
About the Role
**Vacante para la empresa Necodex en Guadalajara, Jalisco**:
**About you**
You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.
**Skills Required**:
- 3+ years of customer-facing experience managing to successful and proven outcomes in a SaaS startup environment
- Minimum 2 years of proven work experience in a customer-facing support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
- 2+ years of experience in a Developer level role
- Bachelor's degree in a technical discipline, preferably Information Technology, Computer Science or relevant field
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Knowledge of programmi...
**About you**
You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.
**Skills Required**:
- 3+ years of customer-facing experience managing to successful and proven outcomes in a SaaS startup environment
- Minimum 2 years of proven work experience in a customer-facing support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
- 2+ years of experience in a Developer level role
- Bachelor's degree in a technical discipline, preferably Information Technology, Computer Science or relevant field
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Knowledge of programmi...