Customer Support Lead

Role OverviewWe are looking for a Customer Support Leader to oversee the daily operations of our Customer Support team within our Brazil iGaming operation.This role will be responsible for managing Customer Support agents, ensuring excellent service quality, operational efficiency, and a seamless user experience across all customer touchpoints.The ideal candidate is operationally strong, customer-centric, highly organized, and experienced in managing high-volume customer support teams in a fast-paced environment. Experience in iGaming, fintech, internet platforms, e-commerce, or other customer-focused industries is highly preferred.Professional English communication is required due to collaboration with the global team.Key ResponsibilitiesCustomer Support OperationsLead and manage the Customer Support team to deliver high-quality customer service and user satisfaction.Monitor daily operational performance, including response time, resolution time, service level adherence, and customer ...