Customer Support & Experience Architect

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven expe...