Customer Support Executive

Job Description: Customer Support Executive

Location: Malad, Mumbai, Maharashtra

Salary: ₹3.50 Lakhs Per Annum (LPA)

Process: Banking Back-Office (Chat)

Joining: Immediate Joiners Preferred

Role Objective

We are looking for experienced professionals to manage Retail Banking queries via chat . The objective is to provide real-time, accurate support to retail customers while ensuring all back-end banking protocols and data privacy standards are strictly met.

Key Responsibilities

• Chat Support: Handle live chat interactions with customers regarding retail banking products (Savings Accounts, Loans, Credit Cards, etc.).
• Query Resolution: Efficiently resolve customer issues, provide account information, and guide users through digital banking processes.
• Back-Office Processing: Simultaneously manage back-e...