Customer support executive

Job Summary
We are seeking a highly motivated and customer-centric Customer Support Executive to ensure our customers achieve their desired outcomes while using our products. The ideal candidate will be an excellent communicator, a proactive problem solver, and someone who thrives in a dynamic startup environment, with the ability to handle both technical and non-technical issues/queries in a government/public-sector context.
Key Responsibilities
Take calls with clients and resolve their queries/issues efficiently, ensuring smooth product usage and query resolution
Triage and manage tickets raised by clients, ensuring effective closure through follow-ups with internal and external stakeholders
Provide comprehensive support in resolving user issues via Voice Call, Email, Text, Whats App Chat, and other communication channels
Manage large volumes of inbound and outbound calls in a timely manner, following communication scripts and best practices
Handle escalations an...