Customer Support Executive - ACS Outreach

We are seeking a Customer Support Executive to handle inquiries from franchise clients on behalf of Allianz General Insurance Company (Malaysia) Berhad (AGIC). The role requires accurate, timely communication through authorized platforms, using AGIC policies and SOPs to provide clear information.

Responsibilities

• Respond accurately to inquiries from franchise clients using the authorized communication platform/tool, following AGIC guidelines, SOPs, and internal references.
• Document all interactions and resolutions in the designated system.
• Identify recurring issues or gaps and share insights for service or process improvements.
• Uphold AGIC compliance requirements, including confidentiality and data protection standards.
• Stay updated with AGIC circulars, policy updates, and operational changes relevant to franchise support.
• Actively participate in company‑led learning, coaching, and training initiatives.