Customer Support Engineer

CUSTOMER SUPPORT ENGINEER Location: Remote (India preferred) | Type: Full-time | Compensation: ₹7–12 LPA benefits WHAT THIS ROLE ACTUALLY IS ComplyJet is a compliance automation platform. We help early-stage SaaS startups get SOC 2, HIPAA, and ISO 27001 compliant without hiring a full compliance team. We've scaled to hundreds of customers. Until now, the founders have personally handled every support ticket, every Slack message, every onboarding call, every audit question. That's no longer possible. We're not hiring someone to sit in a queue. We're hiring someone to own the entire post-sales experience, and raise the bar on how a world class startup supports customers at scale. This is a founding role. You'll be the first dedicated support hire. That means you'll write the playbook, not follow someone else's. WHAT YOU'LL OWN Day-to-day support First-line response to all customer tickets (Intercom), Slack channels, and email Diagnose and resolve product questions, integration issues, a...