Customer Support Employee

Yarra Trams • Australia, Victoria • Posted July 04, 2026

About the Role

Customer Support Employee

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network. 

Role Purpose


About This Opportunity

Yarra Trams is seeking Customer Support Employees who are passionate about delivering a high standard of customer service to tram passengers and the wider community. Reporting to the Team Manager, Customer Support, in this role you will:

  • Provide accurate, clear, and up-to-date information about the tram network for people travelling or planning to travel

  • Support and help facilitate the safe and efficient movement of trams and passengers across the network

  • Respond promptly to passenger enquiries and provide effective assistance, ensuring they feel confident, safe, informed, and positive about their journey experience.

  • Assist in preventing or resolving issues at stops and/or onboard trams

  • Comm...