Customer Support Call Centre Operator

At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.

The Role:

To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.

About The Role

Key Responsibilities:

• Answer all calls as soon as it enters the system.
• Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
• Transfer each call to the relevant member of staff.
• Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not ...