Customer Support Associate - Non Voice Account - Easy account - Fresh grad

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities:

Respond to customer inquiries via chat or email

Provide accurate information about products, services, or accounts

Resolve issues efficiently and professionally

Document all interactions in the system

Escalate complex concerns to supervisors

Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on non-voice processes and platforms

Requirements:

High School or Senior High School graduate (College preferred)

Strong written English communication

Detail-oriented, solution-driven, and customer-focused

Basic computer skills and multitasking

Willing to work onsite in Metro Manila