Customer Support Associate (End of Tenancy)

Requirements

• Has experience in complaints resolution or complex case handling – You’ve worked in a customer service, case management, or dispute resolution role, ideally within a regulated industry such as financial services, insurance, housing, or utilities
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• Can handle difficult conversations with confidence – You’re skilled at managing challenging situations, de-escalating complaints, and ensuring fair, balanced outcomes
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• Has excellent written and verbal communication skills – You can explain complex matters clearly and concisely, ensuring customers feel informed and reassured
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• Is highly organised and detail-oriented – You can manage multiple cases at once, keeping track of key details and following through to resolution
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• Thrives in a fast-paced environment – You’re adaptable, resilient, and comfortable working within evolving systems and processes
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• Understands regulatory and compliance frameworks (preferred but not ess...