Customer Support Associate

**Job Title**Customer Support AssociateSummary : We are looking for a motivated travel professional with solid GDS knowledge, a customer-focused mindset, and a genuine team spirit. The ideal candidate brings a positive, proactive attitude and enjoys supporting travel agencies in making the most of our tools and solutions while delivering a smooth and reliable customer experience.**In this role you'll**### First-Level Customer Support* Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools.* Understand customer needs quickly and deliver effective solutions in a timely manner, applying workarounds when necessary to minimize service disruption.* Maintain clear and proactive communication with customers throughout the resolution process.* Collaborate with colleagues, senior team members, and stakeholders to ensure the best possible customer experience.* Escalate...