Customer Support and Retention Executive
Parman Exclusive • Tiruchirappalli, Tamil Nadu • Posted June 26, 2026
About the Role
Customer Support & Retention Executive
Location:
Remote
Type:
Part-time / Freelance
Brand:
Parman
Experience:
1–3 years preferred
Apply:
Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.
We’re looking for a committed
Customer Support & Retention Executive
to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.
What you’ll own:
Customer chats across WhatsApp, Instagram, email and other support channels
Product, sizing, pricing, delivery, care, warranty, return and exchange queries
Customer issue resolution and order follow-ups
Coordination with inventory, dispatch and...
Location:
Remote
Type:
Part-time / Freelance
Brand:
Parman
Experience:
1–3 years preferred
Apply:
Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.
We’re looking for a committed
Customer Support & Retention Executive
to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.
What you’ll own:
Customer chats across WhatsApp, Instagram, email and other support channels
Product, sizing, pricing, delivery, care, warranty, return and exchange queries
Customer issue resolution and order follow-ups
Coordination with inventory, dispatch and...