Customer Support Analyst - Remote

About the job Customer Support Analyst - Remote

The Client service Rep job is actually full-time based upon an anticipated routine of 35-40 hrs every week, Sunday- Saturday. Workers are actually called for to possess flexibility to operate any one of our 8-hour shift timetables during our normal organization hrs of 5:00 am-10:00 pm local time. Requirement instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It might be actually needed, given the business necessity, to work occasional overtime.

Major Duties

Respond to inbound telephone calls coming from our clients on issues connected to benefit qualifications concerns as well as prescription status questions

Quick guide and teach agents on their prescription advantages, use of planning, formulary, premiums and standing of purchases and also insurance claims or inquiries

Inquire ideal concerns as well as listen proactively while chronicling nee...