About the Role
What You Will Do
handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data qualityprepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)analyze tickets to identify automation candidates. support routing and classification logic and prompt designmonitor automation outcomes and recommend enhancements. contribute to recurring reporting and simple dashboards What You Bring
1–3 years in support/service operations or a related customer-facing role; fluent English and in French experience supporting or participating in AI, automation, or digital transformation initiatives is a pluscustomer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on qualityanalytical curiosity with the abi...